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Delivery & Payment

Important information:

All delivery is by “BOXBERRY”, “Dostavista” and contactless courier delivery to the door.

Shipping rates are based on the total weight and delivery time. Delivery is possible only after full payment of the order on our website.

Free delivery on purchases over 5 000 rubles.
An exception is delivery by courier service Russian Post. The amount of delivery is calculated individually, depending on weight, regional specifics and delivery time.

Status order information:

After placing an order in the Online store, you will receive an e-mail notification of successful registration with your Order number.

You can track your order in your Account page.

If you have any questions about your order or if you want to make changes to your order related to the contact details, date or delivery address, please contact by calling +7 (499) 322-39-37 or writing to store@zielinskiandrozen.com. You will need to specify your order number.

Contactless сourier delivery to the door:

Contactless door delivery is a type of courier delivery. When you select it you do not need to be present during the delivery and fill out the parcel acceptance forms, but only to provide the courier with access to the door of the house.

Choose “Courier delivery to the door” when placing an order to have your order delivered to the door. The courier will call you in advance to confirm the address, access to the delivery place and find out where he can leave your parcel.

The online-shop manager will agree with you on the date and time delivery.

Delivery by courier service Boxberry, Dostavista, Russian Post, Baltic courier:

Delivery times are from 1 to 10 working days, depending on the regional distance.

The exception is online orders received for processing on Friday, Saturday, Sunday. In this regard, order processing and dispatch from the warehouse of OOO Zelinsky and Rosen perfumes will be carried out no earlier than Monday.

Payment:

Payment is made through the payment service “Yandex.kassa”.

Our online store does not store your bank card data or logins from payment systems, all data is transmitted over a secure connection and processed in a special processing center. The information is exchanged via https.Yandex.kassa guarantees the security of all payments. When making an order, you can choose any convenient way of payment – a bank card (debit or credit) with any payment system Visa, Visa Electron, Mastercard, Maestro, Mir; no fee is charged. The maximum amount when paying by a bank card is 250 000,00 rubles at a time, per month on one card — 500 000 rubles. More information is available on the website https://kassa.yandex.ru in the “Questions and answers” section.

Cashless payments for Legal entities:

An invoice for Legal entities is issued after the exchange of details between organizations. After agreeing on the exact specifications and prices, you need to send your organization’s details to us by e-mail address – store@zielinskiandrozen.com.

RETURN:

According to the Decree of the Government of the Russian Federation № 55 from 19.01.1998, perfumery and cosmetic products of proper quality cannot be exchanged or return.

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